If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.
- Press GUIDE button on your DISH remote
Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED”
- If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.
To fix this:
- Press the OPTIONS button on your remote (Or RED button depending on your remote)
- Then choose the “ALL SUBSCRIBED” option
If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.
If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.
If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.
If problem persists, Please call Superior Satellite 208-426-9800