Frozen Screen

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

• If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
• If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

• If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800