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This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800