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If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800