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If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800