If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.
If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.
Let us start where your Hopper is located
- Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
- If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
If the Access point is not powering up, give us a call at 208-426-9800
- Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
- Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)
After it shows linked, go back to live TV to see if your picture is back.
If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.
If problem persists, Please call Superior Satellite 208-426-9800