Same Audio and Video on Two TV’s

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner. Try these steps to help you fix this issue; On your DISH remote, press and release the SAT...

Distorted Video

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss: Have you moved your receiver recently? If so, move it back to its original...

Low or No Audio

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver. Resolution steps: Press the VOLUME UP on your remote if...

Frozen Screen

This problem is typically caused by an error in the DISH receiver or a variety of external factors. Press and Release the SAT button on your DISH remote Can you see the Program Guide? If you are getting a black screen but the guide appears, trying to power your...

TV is displaying Error Codes 002, 015, 004 or 535

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky. Have you moved your receiver recently? If so, move it back to its original...