Search results

Blog

Category

NEED HELP

Support

SUPPORT

 Technical Support

Having technical difficulties? Start here or use our Trouble Shooting tools to find a solution.

Do You Live in an Apartment?

Yes

Is your TV/Internet included in your Rent? 

Yes, go to Commercial Customers Section
No, go to Preferred Provider Locations Section

No

Do you live in a single family home? 

If Yes Go to Residential Customers

If No, please contact Superrior Satellite 208-426-9800

SUPPORT

 Quick Links

 Residential Customers

Troubleshoot and resolve service issues with our quick reference Error Code tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DirecTV Common Solutions to Error Codes

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

Troubleshoot and resolve service issues with our quick reference tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DISH Network Common Solutions

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

 Commercial Customers

Troubleshoot and resolve service issues with our quick reference Error Code tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DirecTV Common Solutions to Error Codes

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

Troubleshoot and resolve service issues with our quick reference tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DISH Network Common Solutions

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

Preferred Provider Locations

Your property management company is choosing to use an exclusive satellite company to ensure proper installation and to maintain property atheistic appeal.

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

 Lodging & Institution Customers

Troubleshoot and resolve service issues with our quick reference Error Code tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DirecTV Common Solutions to Error Codes

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

Troubleshoot and resolve service issues with our quick reference tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DISH Network Common Solutions

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

Bulk Services Customers

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Still Have a Question, Let Us Know

Complete the form below and one of our team will contact you.


Follow us