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 Technical Support

Having technical difficulties? Start here or use our Trouble Shooting tools to find a solution.

Do You Live in an Apartment?

Yes

Is your TV/Internet included in your Rent? 

Yes, go to Commercial Customers Section
No, go to Preferred Provider Locations Section

No

Do you live in a single family home? 

If Yes Go to Residential Customers

If No, please contact Superrior Satellite 208-426-9800

SUPPORT

 Quick Links

 Residential Customers

Troubleshoot and resolve service issues with our quick reference Error Code tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DirecTV Common Solutions to Error Codes

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

Troubleshoot and resolve service issues with our quick reference tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DISH Network Common Solutions

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

 Commercial Customers

Troubleshoot and resolve service issues with our quick reference Error Code tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DirecTV Common Solutions to Error Codes

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

Troubleshoot and resolve service issues with our quick reference tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DISH Network Common Solutions

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

Preferred Provider Locations

Your property management company is choosing to use an exclusive satellite company to ensure proper installation and to maintain property atheistic appeal.

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

 Lodging & Institution Customers

Troubleshoot and resolve service issues with our quick reference Error Code tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DirecTV Common Solutions to Error Codes

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

Troubleshoot and resolve service issues with our quick reference tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DISH Network Common Solutions

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

Bulk Services Customers

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

Load More

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

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This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

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