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 Technical Support

Having technical difficulties? Start here or use our Trouble Shooting tools to find a solution.

Do You Live in an Apartment?

Yes

Is your TV/Internet included in your Rent? 

Yes, go to Commercial Customers Section
No, go to Preferred Provider Locations Section

No

Do you live in a single family home? 

If Yes Go to Residential Customers

If No, please contact Superrior Satellite 208-426-9800

SUPPORT

 Quick Links

 Residential Customers

Troubleshoot and resolve service issues with our quick reference Error Code tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DirecTV Common Solutions to Error Codes

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

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Troubleshoot and resolve service issues with our quick reference tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DISH Network Common Solutions

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

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 Commercial Customers

Troubleshoot and resolve service issues with our quick reference Error Code tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DirecTV Common Solutions to Error Codes

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

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Troubleshoot and resolve service issues with our quick reference tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DISH Network Common Solutions

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

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Preferred Provider Locations

Your property management company is choosing to use an exclusive satellite company to ensure proper installation and to maintain property atheistic appeal.

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

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If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

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 Lodging & Institution Customers

Troubleshoot and resolve service issues with our quick reference Error Code tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DirecTV Common Solutions to Error Codes

This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

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Troubleshoot and resolve service issues with our quick reference tool. This list is here to help you find what may be causing equipment or service issues and help you fix them.

DISH Network Common Solutions

If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

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Bulk Services Customers

Central Commons is offering this Tech Amenity to avoid having other vendors running unauthorized lines. Please refer to the Property Manager to avoid any incidental costs that occur for not having proper authorization.

Superior Satellite will be providing customer service, so for any problems and issues with TV or Internet, you will need to contact Superior Satellite for support. The trouble calls, if needed will be of no charge to tenant.

No, the new equipment must be installed regardless of utilization.

The $75 is not a promotional price, which means a price change will not happen after 6 months or 1 year. The rate may change incrementally as the need for higher speeds and more capacity increases, but central commons has negotiated this low rate with the intention to offer these services as a long-term, affordable amenity to their residents.

To sign up for the Tech Amenities, you will need to call Superior Satellite, to get enrolled into the Amenity program.

Once you have signed your lease, you will need to contact Superior Satellite to get scheduled for installation. Installation time can be from 1 to 3 days (Monday – Saturday) after initial contact.

The new Tech Amenity will combine DirecTV Family package with High Speed Internet of 40 MBPS. DirecTV will include over 55 channels including locals, with the ability to upgrade your channel package and equipment. The High-Speed Internet will include 40 MBPS with the ability to upgrade to 200 MBPS that is available for purchase directly through Superior Satellite.

Each unit will include the Family Package with 1 High Definition Receiver. Each unit can upgrade up to 3 receivers including a HD DVR (Recording Receiver). The additional receivers and programming fees are listed below.

Channel Lineup:

 

 

Exclusive Offers for You:

 

 

If not, CLICK HERE to download the PDD

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Superior Satellite will be providing customer service, so for any problems and issues with television you run into, these calls will be no charge for any tenant.

Category: Farmstead

No, the equipment will be activated regardless of utilization.

Category: Farmstead

To sign up for the TV Amenities, you will need to contact Superior Satellite 208-426-9800

Category: Farmstead

A TV Amenity will include AT&T’s (DirecTV) Entertainment Package. AT&T (DirecTV) will include over 60 channels including locals, with the ability to upgrade your channel package and equipment at a discounted price.

Entertainment Package Channel Line-up:

 

 

 

Offers exclusively for you:

 

 

Category: Farmstead

If not CLICK HERE to download the PDF

Category: Farmstead

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This error code indicates that your receiver is having an issue with the signal between your receiver and satellite dish is interrupted.

Solving this problem may be as simple as tightening a connection.

Check receiver connections;

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM power inserter attached to the DirecTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in.

Tech Tip: Make sure your SWiM power inserter isn’t plugged into a power outlet that can be turned off.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver’s hard drive is having issues.

Try resetting your receiver:

  1. Unplug your receiver’s power cord from the electrical outlet. Wait for 15 seconds then plug it back in.
  2. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that your receiver has found an error and initiated an automatic reformat of the hard drive.

Your receiver will continue to work properly, but unfortunately, all previous recordings and future scheduled recordings have been deleted. The easiest way to rebuild your playlist is to search for your shows using your receiver’s Smart Search feature:

  1. Press the Menu button on your remote
  2. Select (Search & Browse)
  3. Select (Smart Search)
  4. Use the arrows and (Select) button on your remote to enter the title you’re looking for.
  5. When your title comes up, you can set your recording options.

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that new programming was just added or updated, or your receiver was just installed or activated.

Also, no guide data, a possible signal or broadcast issues, often during severe whether.

In most cases, resetting your receiver will fix this issue. To reset your receiver follow these steps:

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the power button on the front panel of your receiver. Wait for you receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that your dish is not communicating properly with the satellite.

There are many factors, that come into play before being able to fix this issue.

Situation 1: There might be something that is blocking the dish signal.

If you can’t safely remove an obstruction, or there is nothing blocking the dish contact Superior Satellite 208-426-9800

Situation 2: There is a problem with your receiver, communicating with the dish.

DirecTV hardware SWiM may not be plugged in or receiving power. Verify system has power to all power inserters and switches. This happens more in (MDU – link to MDU tab) locations.

Test your receiver connections;

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

(Photo of location for cable on receiver)

  1. If you have a SWiM power inserter attached to the DirecTV cable coming from the dish, unplug it from the electrical outlet.
  2. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

Picture of SWiM

If problem persists, Please call Superior Satellite 208-426-9800

This error code indicates that a wrong access card has been inserted in your receiver.

If you have more than one receiver, try switching the access cards to see if one of the other cards belongs in this receiver:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Your Receiver’s access card has expired.

If you see this error code, it means your receiver’s access card has expired. If you have received a new access card in the mail, follow these steps:

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

If you’re still seeing the error message, try refreshing your receiver.

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you see error code 761 or 762, your receiver may not be reading its access card correctly.

Troubleshooting instructions vary based on whether the code appeared while (watching live TV) or (a recorded program). Please see blow for both options.

Error message appears DURING RECORDED SHOW

  1. Press (EXIT) on your remote control to stop the play back of the recorded show.
  2. Turn to the channel the show was on.

*If the cord is not there it was likely an error that occurred while the show was recording.

Option 1: Check your receiver’s access card

  1. open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message

Option 2: Reset your receiver

  1. Remove the access card from your receiver.
  2. unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

Error message appears DURING LIVE SHOW

Option 1: Check your receiver’s access card

  1. Open the access card door on the front panel of your receiver and remove the access card.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up. On some receiver models, the access card slot is on the right side of the receiver.

Still seeing the error message;

Option 2: Reset your receiver

  1. Remove the access card form your receiver
  2. unplug your receiver’s power cord form the electrical outlet, wait for 15 seconds, and plug it back in.
  3. Press the (Power) button on the front panel of your receiver. Wait for your receiver to reboot.
  4. Insert the access card into the receiver.

If problem persists, Please call Superior Satellite 208-426-9800

This error code means there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

 

After steps from above have been completed try Refreshing your receiver

  1. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  2. Choose (Manage Package) then (Manage Receivers)
  3. Select (Refresh Receiver)
  4. >Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that the DirecTV Equipment that distributes out to the location may be having issues.

Make sure all the DirecTV equipment has power plugged in and all the cables connections are tightened and there is no pin damage within the coax cable connecting the equipment.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver.

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This indicates that there might be a problem with your receiver’s access card.

First make sure your receiver’s access card is properly installed:

  1. Open the access card door on the front panel of your receiver and remove the access card. On some receiver models, the access card slot is on the right side of the receiver.
  2. Reinsert the access card. The chip should be facing down with the logo or picture facing up.

Then Reset your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

Unable to Request IPPV (Internet Pay Per View). IPPV Flag set to “No” in billing system.

  1. Try refreshing your receiver
  2. Go to (myAT&T Account Overview – (https://www.att.com/my/#/login) and select (My DirecTV)
  3. Choose Manage Package Then Manage Receivers
  4. Select Refresh Receiver
  5. Wait 5 minutes. Your DirecTV service may be interrupted during the refresh process.

If problem persists, Please call Superior Satellite 208-426-9800

If you are seeing any of these error codes, your receiver is having trouble ordering a DIRECTV cinema or Pay Per View title with your remote control.

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. if your receiver isn’t connected, you can still order your movie or event online.

You can order Pay Per View events up to 12 days in advance. (Check this – (https://www.directv.com/sports-events) for sports) (Check This – (https://www.directv.com/movies) for the latest Hollywood releases with DirecTV Cinema)

Ordering with your remote

If your receiver is connected to the internet or a land line, you can order right from your TV screen. Do one of the following:

  1. Pay Per View: Press the MENU button on your remote, and then On Demand.
  2. Movies: Go to Ch. 1100.
  3. Select the title you want to watch.
  4. Follow the prompts to confirm your purchase.

If you have a problem ordering, Please call Superior Satellite 208-426-9800

This error code indicates that the program you are trying to view is not available in your area.

These “Blackout” restrictions are designed to protect the television rights holders in the competing teams respective home markets. All the entertainment providers, including DirecTV, must abide by these agreed-upon restrictions for distributing programs.

These error codes indicate that your DirecTV Receivers ID does not match the ID listed in DirecTV’s System.

Try These steps;

  1. While on your (myAT&T Account-(https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) choose my DirecTV
  2. Choose Manage Package then Manage Receivers
  3. Select Refresh Receiver
  4. Wait 5 minutes and check your receiver.

If after the steps above doesn’t resolve the issue then go ahead and restart your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

This error indicates that your receiver may not have the programming information for the channel you’re trying to view. Your service has expired, or service isn’t authorized, or your receiver has been unplugged or lost signal for too long or receiver lost authorization

  1. Try Restarting your receiver;
  2. Unplug your receiver’s power cord from the electrical outlet.
  3. Wait 15 seconds
  4. Plug it back in.
  5. Press the power button on the front of your receiver.
  6. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

If you see code 721 it may mean a couple of things: Either the channel your on is not part of your programming package, or your service just needs to be refreshed, it may also indicate a blackout condition

  1. Go to your myAT&T Account (https://m.att.com/myatt/native/deepLink.html?action=Overview&appInstall=N) and go to (My DirecTV-highlighted)
  2. Go to (My Services) and choose (See my channel lineup) to see if the channel is listed

IF THE CHANNEL YOU SEE IS LISTED THEN REFRESH YOUR RECEIVER

  1. While on your myAT&T Account choose My Directv
  2. Select Manage Package
  3. Under My Equipment select Refresh Receiver

After you have done the above and it still hasn’t fixed your issue try restarting your receiver;

  1. Unplug your receiver’s power cord from the electrical outlet.
  2. Wait 15 seconds
  3. Plug it back in.
  4. Press the power button on the front of your receiver.
  5. Wait for your receiver to reboot.

If problem persists, Please call Superior Satellite 208-426-9800

1- Your receiver has not been activated for DirecTVservice, or your receiver has received only part of the data it needs to decode our satellite signal.

If this error occurs when you are NOT WATCHING a live or recorded show, your receiver may not be activated.

If problem persists, Please call Superior Satellite 208-426-9800

2- If this error occurs when you are WATCHING a live or recorded show, your receiver is activated, but it might still be downloading the data it needs to decode the DirecTV Satellite Signal.

Try refreshing your receiver;

  1. Unplug your Receiver’s power cord from the electrical outlet.
  2. Wait for 15 seconds then plug it back in.
  3. Press the power button on the front panel of your receiver.
  4. Wait for your receiver to reboot.
  5. Refresh your service again.

If problem persists, Please call Superior Satellite 208-426-9800

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If your DISH receiver is not turning on, this problem is typically caused by an issue with electrical power or the DISH receiver.

Troubleshooting steps:

  1. Try the Front Panel.
    On the front of your DISH receiver, press and release the power button.

  1. Check the power cord.
    Make sure the power cord of the DISH receiver is plugged into the wall outlet.
  1. If the power light blinking?

If the power light of the DISH receiver is blinking, then the receiver is in RECOVERY mode. Recovery can take up to 4 hours to complete. Please wait for the receiver to finish before continuing troubleshooting.

If the light is not blinking or the light has been blinking for more then 4 hours, continue troubleshooting.

  1. Check ventilation

Your receiver needs ventilation for proper operation, or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your remote is having issues controlling your DISH receiver, the problem is typically caused by dead batteries, a remote error, or a receiver error.

Let us check a couple things:

  1. Are you using the correct remote for this room?
  • Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
  • Look on the remote for a sticker with the room name.
  1. Press the SAT button
  2. Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

  3. Link the remote to your DISH receiver

While System Info is on the TV, press the SAT button on the remote.

If the remote beeps, then it has linked to the receiver and should be working; try it now.

  1. Make sure the batteries are not dead

Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

  1. If you replaced the batteries, try resetting the batteries by removing the batteries for 10 seconds, then reinsert them with both rows going the same direction.

  1. Check the remote antenna on the back of your DISH receiver. (If this remote is for a Joey, it will not have an antenna – you can skip this step.)

Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your guide displays “No Information Available”, this problem is typically caused by signal issues or an error in the DISH receiver.

Let us check for an available tuner.

  1. Press the RED color button or the OPTIONS button to view the TV activity screen. If no tuners show “Available,” then you will need to make a tuner available.

For a tuner currently “Recording,” Select the tuner and choose “Stop Recording”

For a tuner currently “Watching,” power off the receiver in the listed location.

Once a tuner is available, the Guide will download automatically.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

 

If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, below are some troubleshooting steps to help resolve this issue.

  1. Press GUIDE button on your DISH remote

Looking at the Channel guide, make sure the top of the list says “ALL SUBSCRIBED

  • If it does not, your guide may only be displaying channels in a “CREATED FAVORITES LIST” or showing all unsubscribed channels.

To fix this:

  1. Press the OPTIONS button on your remote (Or RED button depending on your remote)
  2. Then choose the “ALL SUBSCRIBED” option

If you still do not see your channel, ensure that the channel you are trying to find is included in your programming package.

If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.

If problems remain, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV is displaying “Looking for Hopper” this problem is typically caused by communication errors between the Joey and Hopper. If you have moved your receiver for any reason, move it back to its original location and ensure all cables are connected correctly to your receiver and TV.

If you want to move your receiver to a new room, call Superior Satellite at 208-426-9800.

Let us start where your Hopper is located

  1. Ensure all wires are connected correctly and that, it is plugged into an electrical outlet. If connected to a power strip, ensure that the strip is turned on.
  2. If you have a wireless joey, make sure the ACCESS POINT is plugged in and has a green light on the front indicating that it is on.
    If the Access point is not powering up, give us a call at 208-426-9800
  3. Go to the room where your Joey is located and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or Press MENU twice depending on the remote you have.
  4. Use the Arrow buttons to highlight your Hopper and press “Select” twice. (If your hopper is not listed, skip this step)

After it shows linked, go back to live TV to see if your picture is back.

If the problem remains, preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If you are experiencing the same audio and video on both TV’s this problem is typically caused by the TV being on the wrong channel, a misconfigured remote, or a shared tuner.

Try these steps to help you fix this issue;

  1. On your DISH remote, press and release the SAT button.
  2. Press the RED COLOR button or the OPTIONS button to view the TV activity screen. If only one tuner shows the program that is visible on both TVs, you are sharing a tuner.

 

To watch separate programs, you will need to select another tuner, possibly stopping a recording to free the tuner for use. Alternatively, you may watch previously recorded events or On Demand.

  1. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver. Try these steps to ensure it is not a complete signal loss:

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

If your TV has a picture but there is no audio, or audio is distorted or low, the problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

Resolution steps:

  1. Press the VOLUME UP on your remote if nothing changes try changing channels
  2. If you are still having an issue, check your CONNECTION cables, make sure they are connected correctly and not lose.
  3. Try to attempt to reset your receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

  1. Press and Release the SAT button on your DISH remote

Can you see the Program Guide?

  • If you are getting a black screen but the guide appears, trying to power your receiver off for 10 seconds, and then turn it back on.
  • If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Can you change the channel using the buttons on the front panel of the receiver?

  • If the channel did not change, attempt Resetting your Receiver by removing the power cord from the electrical outlet for 10 seconds then plug it back in. (The reset process may take up to 5 minutes to complete)

If problem persists, Please call Superior Satellite 208-426-9800

This issue is usually a result of the satellite dish being in a slightly wrong position, damaged or malfunctioning equipment, severe weather, or something blocking the Dish’s view of the sky.

Have you moved your receiver recently?

  • If so, move it back to its original location and ensure all the cables are connected correctly to your receiver and TV. If you are wanting to move your receiver to a new room contact Superior Satellite at 208-426-9800

Is there anything blocking the Dish and the sky?

  • Tree’s, a new building, a bird’s nest or even snow. If anything is obstructing the dish from a clear view of the sky will need to be handled by our technicians. Contact Superior Satellite at 208-426-9800

Has there been severe weather in your area?

  • Sometimes this can temporarily interrupt service until the weather clears. You can always watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver;

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

 

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Try the Default TV2 Channels

  • Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.
  • If your TV is usually set to a different channel, try that as well.

 

Do you have a Black Screen, with NO Guide Menu?

  • Make sure your video cable is securely connected to both your TV and your receiver.
  • Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  • Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

 

If problem persists, Please call Superior Satellite 208-426-9800

If you are having a signal issue, these issues relate to two things.

  • What is being displayed on your screen?
  • What TV this is happening on?

These questions will help determine where to look and what to do, below are troubleshooting steps.

TV says “No Signal” on a Plain Black, Blue or Snowy Screen.

Main Receiver

  • This issue is generally resolved by making sure the TV is on the right input, as well as making sure all the connected cables are tightened and correctly connected into the right inputs on the back of the receiver.

After above steps have been completed proceed to next steps.

Is the Green Light on steady?

If there is NO GREEN LIGHT on the front of your DISH receiver

  1. Press and Release the Power Button on the front of the receiver. If the light is blinking or will not come on check that your receiver’s power cord is plugged into an electrical outlet and is tightly connected to the back of the receiver.
  2. If the steps above have not resolved your issue perform a power reset.
  3. Unplug the receiver From Power Outlet for 10 seconds, then plug it back in.
  4. If you are unable to reach your power cord
  5. Press the Reset Button on the front of the receiver or Hold Down the Power Button for 10 seconds

Do you have a Black Screen, with a Guide Menu?

  • First, use the DISH remote to turn your receiver Off for 10 seconds, and then turn it back on. If the picture is still black, try pressing Channel Up on the remote, and then Channel Back Down.

Do you have a Black Screen, with NO Guide Menu?

  1. Make sure your video cable is securely connected to both your TV and your receiver.
  2. Set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself.
  3. Preform a Power Reset on your receiver, by Unplugging the receiver from the power outlet for 10 seconds, and then plug it back in.

If problem persists, Please call Superior Satellite 208-426-9800

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